1.
Harliyan Tri Mardian. Evaluation of Readiness for Implementing ISO/IEC 20000-1:2018 in Information Technology Services at the Pekalongan City Communication and Informatics Office Using a Gap Analysis Approach. ISMaT [Internet]. 2026 Oct. 1 [cited 2026 Nov. 11];1(4):01-9. Available from: https://journal.apjikom.or.id/index.php/ISMaT/article/view/421