HARLIYAN TRI MARDIAN. Evaluation of Readiness for Implementing ISO/IEC 20000-1:2018 in Information Technology Services at the Pekalongan City Communication and Informatics Office Using a Gap Analysis Approach. Integrated System and Management Technology , [S. l.], v. 1, n. 4, p. 01–09, 2026. DOI: 10.66472/ismat.v1i4.421. Disponível em: https://journal.apjikom.or.id/index.php/ISMaT/article/view/421. Acesso em: 11 nov. 2026.