Analyzing the Role of Enterprise Information Systems in Driving Organizational Innovation: A Multi Method Study
Keywords:
Enterprise Information Systems, organizational innovation, data analytics, technology adoption, leadership engagementAbstract
This study investigates the role of Enterprise Information Systems (EIS) in driving innovation within organizations. The research employs a mixed-method approach, combining survey-based structural analysis and in-depth organizational case studies to explore how different EIS capabilities influence organizational innovation. The study focuses on four key EIS capabilities: functional capabilities such as workforce management and customer value creation; technological capabilities including ERP systems and real-time analytics; dynamic capabilities, especially organizational learning; and collaborative innovation through external partnerships. The survey results reveal that EIS capabilities, particularly data analytics and integration, significantly enhance organizational agility, decision-making, and innovation outcomes. In-depth case studies provide detailed insights into how these capabilities are applied in real-world organizational settings, illustrating their impact on process and service innovation. The findings indicate that the effective integration of EIS across organizational functions, along with improved access to data, contributes to operational efficiency and innovation success. However, challenges such as integration issues, resistance to change, and lack of skilled personnel were also identified as barriers to successful EIS adoption. The study contributes to the literature by offering a comprehensive understanding of how EIS capabilities drive innovation and highlighting the importance of organizational culture and leadership in the adoption process. The research provides practical recommendations for organizations to leverage EIS for fostering innovation, such as focusing on EIS integration, overcoming organizational barriers, and ensuring leadership engagement. Finally, the study suggests future research directions, including the refinement of multi-method approaches and the need for longitudinal studies to better understand the long-term impact of EIS on innovation outcomes.
References
R. Reiter-Palmon, Innovation. 2020. doi: 10.1016/B978-0-12-809324-5.23708-5.
[2] M. I. AlZboon, The Concept of Organizational Creativity and Its Role in Enhancing Organizational Reputation. 2025. doi: 10.1007/978-981-96-5773-5_24.
[3] K. Abdi and A. A. Senin, “Empirical study on the effect of organizational culture on organization innovation,” Asian Soc. Sci., vol. 11, no. 23, pp. 114 – 128, 2015, doi: 10.5539/ass.v11n23p114.
[4] M. Mohammed and R. Viswanathan, “Relationtionship of authentic leadership and organisational culture with organisational innovation in pharmaceutical industry,” Int. J. Recent Technol. Eng., vol. 8, no. 2 Special Issue 4, pp. 637 – 641, 2019, doi: 10.35940/ijrte.B1127.0782S419.
[5] A. Maier, H. S. Dan, A. M. Coroian, and O. Gavris, “The impact of organizational culture on the competitiveness of organizations in the current context,” in Proceedings of the 33rd International Business Information Management Association Conference, IBIMA 2019: Education Excellence and Innovation Management through Vision 2020, 2019, pp. 6334 – 6340.
[6] S. Ainin, N. Akma Mohd Salleh, S. Bahri, and T. Mohd Faziharudean, “Organization’s Performance, Customer Value and the Functional Capabilities of Information Systems,” Inf. Syst. Manag., vol. 32, no. 1, pp. 2 – 14, 2015, doi: 10.1080/10580530.2015.983012.
[7] J. Cepeda and J. Arias-Pérez, “Information technology capabilities and organizational agility: The mediating effects of open innovation capabilities,” Multinatl. Bus. Rev., vol. 27, no. 2, pp. 198 – 216, 2019, doi: 10.1108/MBR-11-2017-0088.
[8] S. Chatterjee, R. Chaudhuri, M. Mariani, and S. Fosso Wamba, “The consequences of innovation failure: An innovation capabilities and dynamic capabilities perspective,” Technovation, vol. 128, 2023, doi: 10.1016/j.technovation.2023.102858.
[9] D. Sedera and S. Lokuge, The role of enterprise systems in innovation in the contemporary organization. 2017. doi: 10.4324/9781315619361.
[10] H. M. Kareem, K. A. Aziz, R. Maelah, Y. M. Yunus, A. Alsheikh, and W. Alsheikh, “The influence of accounting information systems, knowledge management capabilities, and innovation on organizational performance in Iraqi SMEs,” Int. J. Knowl. Manag., vol. 17, no. 2, pp. 72 – 103, 2021, doi: 10.4018/IJKM.2021040104.
[11] A. S. Al-Samalek, H. M. Al-Jawahry, R. Kumar, A. Verma, S. Kaur, and N. Bhosle, “The Role of Information Technology in Enhancing Organizational Efficiency and Innovation,” in Proceedings - International Conference on Information Science and Communications Technologies - Applications, Trends and Opportunities, ICISCT 2024, 2024, pp. 44 – 48. doi: 10.1109/ICISCT64202.2024.10956424.
[12] N. N. Annisa, D. I. Sensuse, and H. Noprisson, “A systematic literature review of enterprise information systems implementation,” in 2017 International Conference on Information Technology Systems and Innovation, ICITSI 2017 - Proceedings, 2017, pp. 291 – 296. doi: 10.1109/ICITSI.2017.8267959.
[13] M. J. Sousa and I. Moço, Management in modern organizations: Organizational, innovation, and knowledge management theories, vol. 1–4. 2017. doi: 10.4018/978-1-5225-1913-3.ch010.
[14] N. Kyriakou, E. Loukis, and A. Papanikou, “Economic Crisis and Enterprise Systems Adoption,” in ACM International Conference Proceeding Series, 2021, pp. 271 – 275. doi: 10.1145/3503823.3503874.
[15] M. V. Dani, A. V. Gandhi, and A. Sharma, “Understanding drivers of innovation in information technology companies using a grounded theory approach,” Int. J. Innov. Sci., vol. 15, no. 5, pp. 817 – 838, 2023, doi: 10.1108/IJIS-07-2022-0119.
[16] D. Thomas and Y. Yao, “Technology-Organization-Environment Meta-Review and Construct Analysis: Insights for Future Research,” in Proceedings of the Annual Hawaii International Conference on System Sciences, 2023, pp. 5811 – 5821.
[17] S. Dalir, A Critical Insight on Innovation Theories: Introducing Responsible Jobs to Be Done Theory. 2025. doi: 10.1108/978-1-80262-963-720251006.
[18] C. Merlin-Brogniart, Services - defining service innovation. 2021. doi: 10.1002/9781119832492.ch39.
[19] I. N. Shaanika, “The Use of Mixed-Methods as a Research Strategy in Information Systems Studies,” in ICSIT 2022 - 13th International Conference on Society and Information Technologies, Proceedings, 2022, pp. 50 – 55. doi: 10.54808/ICSIT2022.01.50.
[20] M. C. Solano and J. C. Cruz, “Integrating Analytics in Enterprise Systems: A Systematic Literature Review of Impacts and Innovations,” Adm. Sci., vol. 14, no. 7, 2024, doi: 10.3390/admsci14070138.
[21] F. Annansingh and K. Howell, “Using phenomenological constructivism (PC) to discuss a mixed method approach in information systems research,” Electron. J. Bus. Res. Methods, vol. 14, no. 1, pp. 39 – 49, 2016.
[22] M. Al-Okaily and A. Al-Okaily, “An empirical assessment of enterprise information systems success in a developing country: the Jordanian experience,” TQM J., vol. 34, no. 6, pp. 1958 – 1975, 2022, doi: 10.1108/TQM-09-2021-0267.
[23] D. Danang, M. U. Danang, and W. Aryani, “Systematic Literature Review on the Application of Blockchain in Enhancing Server Security: Research Methods for Mitigating Ransomware and Malware Attacks,” Int. J. Comput. Technol. Sci., vol. 1, no. 4, pp. 27–51, 2024, doi: 10.62951/ijcts.v1i4.186.
[24] M. K. Umam, D. Danang, E. Siswanto, and N. D. Setiawan, “Rancangan Bangun Otomasi Air Suling Daun Cengkeh Berbasis Arduino,” Repeater Publ. Tek. Inform. dan Jar., vol. 2, no. 2, pp. 1–10, 2024.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Information System Analysis, Design and Development
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
