HARLIYAN TRI MARDIAN. Evaluation of Readiness for Implementing ISO/IEC 20000-1:2018 in Information Technology Services at the Pekalongan City Communication and Informatics Office Using a Gap Analysis Approach. Cyber Security and Network Management, [S. l.], v. 1, n. 2, p. 49–57, 2026. DOI: 10.66472/cybernet.v1i2.530. Disponível em: https://journal.apjikom.or.id/index.php/CYBERNet/article/view/530. Acesso em: 11 nov. 2026.