Harliyan Tri Mardian. (2026). Evaluation of Readiness for Implementing ISO/IEC 20000-1:2018 in Information Technology Services at the Pekalongan City Communication and Informatics Office Using a Gap Analysis Approach. Cyber Security and Network Management, 1(2), 49–57. https://doi.org/10.66472/cybernet.v1i2.530